Creating Value Through Customer Services Industry Conference - Professor Neely Comments
Duration: 10 mins 6 secs
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| Description: | Conversation with Professor Andy Neely about this year's Industry Conference - commenting on the keynote presentations during the Cambridge Service Alliance Industry Day Conference, at Cambridge Service Week 2015 - 'Creating Value Through Customer Services: in a world of data enabled ecosystems' |
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| Created: | 2015-10-13 13:39 |
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| Collection: | Cambridge Service Alliance |
| Publisher: | University of Cambridge |
| Copyright: | Angela Walters |
| Language: | eng (English) |
| Keywords: | servitization; service week 2015; |
| Abstract: | At the CSA Industry Day Conference, “Creating Value Through Customer Services: in a world of data enabled ecosystems,” we asked Professor Andy Neely, Director of the Cambridge Service Alliance and head of the IFM, to give some smart tips of how to ensure you take your customers and your staff on your service offering journey. |
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