Cambridge Service Alliance

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Created: 2014-03-27 14:15
Institution: Department of Engineering
Description: Find out about the latest service research outputs, industrial collaborations and projects from the University of Cambridge Institute for Manufacturing (IfM) and the Cambridge Service Alliance in this series of podcast briefings. The Cambridge Service Alliance is a unique global alliance between leading businesses and universities. It brings together the world's leading firms and academics, all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.
 

Media items

This collection contains 54 media items.

Showing results 1-20 of 54    < Prev    1 2 3    Next >
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Media items

50 Great Service Innovations

   22 views

Interview with Andy Neely about his presentation during the 'Future of Services in a Digital Age' Conference.

Collection: Cambridge Service Alliance

Institution: Department of Engineering

Created: Fri 10 Apr 2015


A Capability-Based View of Services

   17 views

Ornella Benedetting discussed the research behing the paper: “A Capability-Based View of Service Transitions”. The study set out to look at 138 companies in the aerospace and...

Collection: Cambridge Service Alliance

Institution: Department of Engineering

Created: Thu 21 May 2015


Business Models for the Electric Vehicle car market

   29 views

How a business model can shape Company success in new developing EV car markets

Collection: Cambridge Service Alliance

Institution: Department of Engineering

Created: Thu 9 Apr 2015


Cambridge Service Alliance - Service lessons from software industry

   8 views

Professor Michael Cusumano of the MIT Sloan School of Management on why traditional product-based manufacturers should be looking at the software industry as an example of the...

Collection: Cambridge Service Alliance

Institution: Department of Engineering

Created: Fri 27 Jun 2014


Challenges surrounding the provision of total service solutions - Podcast Interview with Professor Arnoud De Meyer

   7 views

The world of services is growing and with this expansion services are becoming more complex. Firms now seek to offer total service solutions to help meet customers' increasingly...

Collection: Cambridge Service Alliance

Institution: Department of Engineering

Created: Fri 27 Jun 2014


Christoph Mueller, Emirates Group - The Digital Transformation of the Emirates Group

   3 views

Christoph Mueller, EVP, Chief Digital & Innovation Officer, Emirates Group, was a keynote speaker at Service Week 2017 - Bridging to New Service Technology, where he spoke about...

Collection: Cambridge Service Alliance

Institution: Department of Engineering

Created: Wed 18 Oct 2017


Creating Value Through Customer Services Conference - ABB - Internet of Things, Services and People, Enabling Next...

   44 views

Conversation with Christopher Ganz, Group Service R&D Manager, ABB about his keynote presentation during the Cambridge Service Alliance Industry Day Conference, at Cambridge...

Collection: Cambridge Service Alliance

Institution: Department of Engineering

Created: Tue 13 Oct 2015


Creating Value Through Customer Services Conference - Rolls-Royce - Better Services for a Changing World

   78 views

Conversation with Tom Palmer, Director of Services, Rolls-Royce plc, about his keynote presentation during the Cambridge Service Alliance Industry Day Conference, at Cambridge...

Collection: Cambridge Service Alliance

Institution: Department of Engineering

Created: Tue 13 Oct 2015


Creating Value Through Customer Services Conference - Zoetis - Creating Value and an Enriched Customer Experience with...

   18 views

Conversation with Alejandro Bernal, EVP and Group President Strategy, Commercial and Business Development, Zoetis, about his keynote presentation during the Cambridge Service...

Collection: Cambridge Service Alliance

Institution: Department of Engineering

Created: Tue 13 Oct 2015


Creating Value Through Customer Services Industry Conference - Alliance researchers views

   38 views

Conversation with researchers - Mohamed Zaki, Florian Urmetzer and Veronica Martinez, from the Cambridge Service Alliance Industry Day Conference, at Cambridge Service Week 2015 -...

Collection: Cambridge Service Alliance

Institution: Department of Engineering

Created: Tue 13 Oct 2015


Creating Value Through Customer Services Industry Conference - Professor Neely Comments

   48 views

Conversation with Professor Andy Neely about this year's Industry Conference - commenting on the keynote presentations during the Cambridge Service Alliance Industry Day...

Collection: Cambridge Service Alliance

Institution: Department of Engineering

Created: Tue 13 Oct 2015


Creating Value Through Customer Services Industry Conference - Summary of Keynotes

   82 views

Summary Podcast from the Cambridge Service Alliance Industry Day Conference, at Cambridge Service Week 2015 - 'Creating Value Through Customer Services: in a world of data enabled...

Collection: Cambridge Service Alliance

Institution: Department of Engineering

Created: Tue 13 Oct 2015


Critical incidents in complex service contracts: Safety challenges and means of prevention

   43 views

Detail matters when it comes to ensuring safety in contracted out services provided by manufacturing firms. Chara Makri, a PHD student at the Cambridge Service Alliance talks...

Collection: Cambridge Service Alliance

Institution: Department of Engineering

Created: Wed 9 Nov 2016


Customer experience as a key driver of value

   11 views

Interview with Professor Chris Voss, London Business School, as he explains his recent research, which looked at how to design Customer Experience

Collection: Cambridge Service Alliance

Institution: Department of Engineering

Created: Sun 29 Jun 2014


Data and Analytics - Data-Driven Business Models

   54 views

Mohamed talks about his recent research into 'Data and Analytics - Data–Driven Business Models: A Blueprint for Innovation', and discusses the integrated framework that could help...

Collection: Cambridge Service Alliance

Institution: Department of Engineering

Created: Thu 9 Apr 2015


Digital Content Creation in the Entertainment Industry and the Always on Generation

   1 view

Interview with Ed Bainbridge during the 'Future of Services in a Digital Age' Conference.

Collection: Cambridge Service Alliance

Institution: Department of Engineering

Created: Fri 10 Apr 2015


Dr Mohamed Zaki - Deputy Directory - Cambridge Service Alliance

   21 views

In a new podcast from the Cambridge Service Alliance, Dr Mohamed Zaki, talks about his new role as Deputy Director, of the Cambridge Service Alliance, University of Cambridge. Dr...

Collection: Cambridge Service Alliance

Institution: Department of Engineering

Created: Thu 20 Jul 2017


Dr Mohamed Zaki at Service Week 2017

   3 views

Dr Mohamed Zaki, Deputy Director of the Cambridge Service Alliance, was a Keynote Speaker at Service Week 2017. Mohame spoke about his recent research on how machine learning can...

Collection: Cambridge Service Alliance

Institution: Department of Engineering

Created: Wed 18 Oct 2017


Dr Veronica Martinez talks about Platforms and Front Line Staff Servitization Research

   9 views

Dr Veronica Martinez talks about Platforms and Front Line Staff Servitization Research

Collection: Cambridge Service Alliance

Institution: Department of Engineering

Created: Mon 15 Aug 2016


Engineering Services: Unpacking Value Exchange

   49 views

Podcast interview with Dr Florian Urmetzer on recent paper “Engineering Services: Unpacking Value Exchange” – by Florian Urmetzer, Andy Neely and Veronica Martinez.

Collection: Cambridge Service Alliance

Institution: Department of Engineering

Created: Thu 12 May 2016


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