Health, Medicine and Agency - 19 January 2021 - 'Telemedicine Is a Struggle Every Week': Invisible Practices of Machine Work in a in Chile
Duration: 21 mins 29 secs
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Fernando Valenzuela
'Telemedicine Is a Struggle Every Week': Invisible Practices of Machine Work in a Telemedicine Unit in Chile In processes of implementation of telemedicine, as new medical equipment and technological artifacts are produced, tended, and incorporated in health care routines, some aspects of machine work (Strauss et al. 1985) become highly visible and controversial. However, while their impact on the practices and experiences of patients, nurses, and physicians tend to be foregrounded, the different kinds of work done by engineers and other professionals commonly clustered under the umbrella of 'IT support' may be more easily black-boxed. In this presentation, I provide an account of the experiences of members of telemedical IT support units in Chile. Building on the concept of machine work proposed by Strauss and colleagues, I am interested in the different types of backstage work that converge in the development, maintenance, and implementation of medical equipment and software, that make telemedicine possible in this case. Fernando A. Valenzuela is an Associate Professor in the School of Social Sciences, Universidad Andrés Bello, Chile. Based on a multiple case study in Chile, his current research explores the trajectory and socio-material practices of telehealth. His previous work has focused on the performativity of the social sciences and art history. |
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| Created: | 2021-01-26 09:47 |
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| Collection: | Health, Medicine and Agency |
| Publisher: | University of Cambridge |
| Copyright: | Glenn Jobson |
| Language: | eng (English) |
| Keywords: | CRASSH; Health Medicine Agency; Fernando Valenzuela; |
| Abstract: | Fernando Valenzuela
'Telemedicine Is a Struggle Every Week': Invisible Practices of Machine Work in a Telemedicine Unit in Chile In processes of implementation of telemedicine, as new medical equipment and technological artifacts are produced, tended, and incorporated in health care routines, some aspects of machine work (Strauss et al. 1985) become highly visible and controversial. However, while their impact on the practices and experiences of patients, nurses, and physicians tend to be foregrounded, the different kinds of work done by engineers and other professionals commonly clustered under the umbrella of 'IT support' may be more easily black-boxed. In this presentation, I provide an account of the experiences of members of telemedical IT support units in Chile. Building on the concept of machine work proposed by Strauss and colleagues, I am interested in the different types of backstage work that converge in the development, maintenance, and implementation of medical equipment and software, that make telemedicine possible in this case. Fernando A. Valenzuela is an Associate Professor in the School of Social Sciences, Universidad Andrés Bello, Chile. Based on a multiple case study in Chile, his current research explores the trajectory and socio-material practices of telehealth. His previous work has focused on the performativity of the social sciences and art history. |
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