Seven Critical Success Factors - Webinar by Dr Veronica Martinez
Duration: 28 mins 46 secs
Share this media item:
Embed this media item:
Embed this media item:
About this item
| Description: | This Webinar discusses the recent executive briefing from the Cambridge Service Alliance, 'Seven Critical Success Factors in the Shift to Services’, which sets out a roadmap for making the shift to services journey. It identifies the seven critical success factors (CSFs) in order to deliver services successfully and gives firms a set of key actions to do this. |
|---|
| Created: | 2016-02-12 09:33 |
|---|---|
| Collection: | Cambridge Service Alliance |
| Publisher: | University of Cambridge |
| Copyright: | Angela Walters |
| Language: | eng (English) |
| Abstract: | This Webinar discusses the recent executive briefing from the Cambridge Service Alliance, 'Seven Critical Success Factors in the Shift to Services’, which sets out a roadmap for making the shift to services journey. It identifies the seven critical success factors (CSFs) in order to deliver services successfully and gives firms a set of key actions to do this. |
|---|---|
Available Formats
| Format | Quality | Bitrate | Size | |||
|---|---|---|---|---|---|---|
| MPEG-4 Video | 480x360 | 4.55 kbits/sec | 982.30 kB | View | Download | |
| WebM | 480x360 | 3.88 kbits/sec | 838.64 kB | View | Download | |
| iPod Video | 480x360 | 9.09 kbits/sec | 1.92 MB | View | Download | |
| Auto * | (Allows browser to choose a format it supports) | |||||