Service with a smile
Duration: 6 mins 38 secs
About this item
| Description: | Research by Professor Martin Kilduff reveals that managers who help employees to deal with negative emotions feel their actions are 'extra-role behaviour' above-and-beyond their managerial duties. Employees, he says, do not expect any reciprocation, but managers on the other hand, expect personal commitment in return and that, Professor Kilduff warns, could lead to problems. |
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| Created: | 2012-06-12 15:20 | ||||
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| Collection: | Cambridge Judge Business School Discussions on Organisational Behaviour | ||||
| Publisher: | Cambridge Judge Business School, University of Cambridge | ||||
| Copyright: | Cambridge Judge Business School, University of Cambridge | ||||
| Language: | eng (English) | ||||
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